CHCMGT801B - Manage a complex community sector organisation Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCMGT801B Mapping and Delivery Guide Manage a complex community sector organisation
Version 1.0 Issue Date: May 2024
Qualification
-
Unit of Competency
CHCMGT801B - Manage a complex community sector organisation
Description
This unit describes the knowledge and skills required to manage an organisation with the complexities of the community sector work environment
Employability Skills
This unit contains Employability Skills
Learning Outcomes and Application
The knowledge and skills of this unit of competency should be used by workers involved in higher level practice and/or management in the community sectorThe unit reflects specific requirements in relation to management of medium sized organisations in the community sector, where responsibilities span a broad range of management functions at the highest level of the organisation
Duration and Setting
X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners
Student Learning Resources
Handouts Activities
Slides PPT
Assessment 1
Assessment 2
Assessment 3
Assessment 4
Elements of Competency
Performance Criteria
Element: Manage human resource issues in community sector organisation
Establish working relationships with staff under a range of working conditions and work arrangements in the community sector
Develop and implement strategies to maintain relationships with staff as a basis for providing ongoing support, guidance, motivation and inspiration to underpin community work
Develop and implement strategies and systems to manage human resources issues related to a range of work arrangements, including voluntary work, work conducted largely in locations remote from the organisation and/or work in homes of clients
Balance the requirements of maintaining full time, part time and contract staff to undertake community sector work
Investigate the application of innovative approaches in human resource management with a potential to address organisation, sector and industry issues
Take action to provide ongoing support to address specific needs of staff in the community sector
Manage diversity of staff, client base and sector to effectively support community work
Ensure organisation processes, practices and protocols support and promote the acquisition and effective application of cultural competence
Element: Maintain organisational relationships to support community sector work
Establish and maintain relationships and collaborative partnerships with identified organisations, agencies, government and regulatory bodies to underpin, support and enhance the work of the organisation
Identify and implement strategic approaches to finding a balance between collaboration and competition in organisational relationships
Establish, support and maintain appropriate and productive inter-organisation connections
Take a balanced and tenacious approach to maintain connections with public and private sector agencies in line with organisation policies and requirements
Oversee the maintenance of organisation databases and information systems to support and enhance inter-agency relationships
Take a proactive approach to researching the sector and developing new inter-agency relationships in line with strategic directions and organisation objectives
Element: Manage organisation systems
Oversee the establishment and maintenance of information and reporting systems to ensure audit, accreditation and other compliance and regulatory reporting requirements are addressed
Take initiative in establishment, review and maintenance of systems and processes to support and enhance work processes and associated accountability as an ongoing management practice
Monitor changes that may impact work processes and practices and take a high level problem solving approach to ensure organisation systems are able to address increased and/or changing demands and compliance requirements
Conduct ongoing research investigation to identify evidence of improvements in available systems and processes and/or in their application that may be beneficial to the organisation
Regularly evaluate the effectiveness of organisation systems and processes to ensure compliance and provide an effective basis for decision-making
Element: Influence the policy environment
Undertake investigative research in relation to key areas of community work as a basis for contributing to policy determinations
Maintain a balanced approach to policy development and implementation to support organisation's strategic direction and objectives, minimise risk and uncertainty and contribute to community sector work
Maintain active involvement and influence in policy at a broader level, including contributing to policy initiatives at the community work sector, industry and government levels
Undertake high level negotiation and advocacy to influence policy development and implementation to support evidence-based research
Element: Manage finance issues
Take a strategic problem solving approach to managing the organisation's finances within a challenging environment including issues such as lack of business certainty, expanding demands, changes in public focus and support for different approaches, inconsistent or unworkable guidelines and varying availability of funding
Identify and pursue funding opportunities through public and private sector sources and where possible, take an innovative approach to create or expand opportunities
Undertake ongoing investigative research at national and international levels to identify existing or emerging funding and financing models with potential application to the organisation
Review organisation's finance structures in the light of research evidence and identify potential options for changes to the structure and allocation of finances in the organisation
Seek external expert advice and support and undertake internal consultation as required in relation to decision-making and to implement change in the organisation
Element: Oversee contract management
Establish and maintain contracting processes, practices and documentation which clearly define contract expectations and standards, risk management, accountability and financial frameworks
Oversee tendering and selection processes in line with identified protocols where required and quality assurance guidelines
Establish key stakeholders involved in project, communicate and clarify expectations associated with their roles and responsibilities and monitor during life of contract
Identify and manage risks associated with contract, including monitoring and enforcing risk allocation model
Manage implementation of contract to ensure ongoing work and delivery of outcomes are in line with contracted timelines, costs and quality standards
Review each contract and ensure issues are identified and addressed to improve future contract management
Element: Manage governance issues
Identify governance issues related to a range of community sector organisations and their associated governance arrangements
Ensure governing body is provided with clear information to enable it to address governance requirements and responsibilities
Develop strategies to provide appropriate and ongoing guidance and support to the governing body in accordance with specific needs, such as a Board where membership is unchanged over some years and/or includes a high percentage of voluntary workers
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence of competency in this unit will need to be provided in conjunction with demonstrated competency across a range of areas of organisation management, including:
human resources management
financial management
resource and asset management
change management
Evidence of performance should be gathered over time to demonstrate consistent performance
This will include contexts applicable to the work environment, such as actual or simulated workplace situations involving a combination of direct, indirect and supplementary forms of evidence
Evidence will be determined by selection from the Range Statement, justified in terms of work requirements, work roles and responsibilities and occupational specialisations
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Where assessment is conducted within the workplace there are no resource implications above those normally available in the workplace
Method of assessment:
Demonstration of competency within the working environment to learn from others and reflect on performance
Where there is not an opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Observation of processes and procedures, oral and/or written questions on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a period of time and/or in a number of locations, any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Review of any documentation produced by the candidate related to self development
Related units:
This unit must be assessed holistically in conjunction with a broad base of management skills and knowledge as articulated in units such as:
CHCORG610B Manage change in a community sector organisation
CHCORG613D Manage organisation's strategic and business planning
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge:
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include knowledge of:
Compliance requirements, penalties and associated systems, practices and work roles to ensure compliance
Contemporary community sector policy and policy development processes
Contemporary approaches to systems and processes related to:
database and information system support for inter-agency relationships
human resource management
Detailed and in-depth knowledge of organisation management, including:
change management
contract management
financial management
human resource management
resource and asset management
Human resource issues relevant to work in community sector organisations
Methods and processes related to:
business planning, risk assessment and management
high level and complex problem solving
Organisation strategic direction, goals and objectives
Organisations, agencies, government and regulatory bodies relevant to the work of the organisation
Relevant legislation, guidelines and codes of ethics or practice standards
Research methods and tools and processes to support research at the local, national and international levels
Structure of the community sector, including contributions, roles, perspectives and potential for collaborative work of government and non-government organisations in a broad range of community services and development work
Strategic and innovative approaches to:
balance collaboration and competition in organisational relationships
human resource management - and issues specific to community sector organisations
provide staff support, motivation and inspiration
Essential skills:
It is critical that the candidate demonstrate the ability to:
Balance an appropriate and effective entrepreneurial approach with values, goals and objectives relevant to community sector work in managing the organisation
Demonstrate a proactive and innovative approach to problem solving, decision-making and organisation management
Develop and implement strategies and systems to manage issues related to a range of work arrangements, including voluntary work, work conducted largely in locations remote from the organisation and work in homes of clients
Develop and implement strategies to support, motivate and inspire staff working in the community sector environment
Guide and support governance of a community sector organisation
Identify and implement strategic approaches to balance collaboration and competition in organisational relationships
Influence and contribute to policy development in the organisation and in the broader sector and industry context
Manage risk within the context of managing a community sector organisation and maintaining an identified level and standard of work outcomes and strategic direction
Undertake detailed research and meaningful analysis of a wide range of business and community sector issues
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include the ability to:
Demonstrate application of high level skills in:
communication, negotiation, advocacy and consultation in an organisation management context
research, analysis and application of evidence-based findings in management of a community sector organisation
critical and strategic thinking and problem solving and their application to high level management issues
Provide management and leadership to identify, promote and address environmental responsibility and sustainable practice issues
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Range of working conditions and work arrangements include but are not limited to:
Full time, part time, contracted and voluntary worker
Work conducted 'in-house' in other venues agency facilities, in client homes, in remote communities
Workers primarily functioning in locations remote from the organisation base
Identify and pursue funding opportunities may include, but is not limited to:
Preparing and/or managing the preparation of business plans and reports to underpin funding applications
Preparing and/or managing the preparation of funding submissions
Undertaking research to investigate and/or create potential funding opportunities
Compliance may include, but is not limited to:
Addressing reporting requirements relating to compliance
Processes and practices to address legislative and regulatory requirements
Processes and practices to address licensing, audit, accreditation and/or registration requirements
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Establish working relationships with staff under a range of working conditions and work arrangements in the community sector
Develop and implement strategies to maintain relationships with staff as a basis for providing ongoing support, guidance, motivation and inspiration to underpin community work
Develop and implement strategies and systems to manage human resources issues related to a range of work arrangements, including voluntary work, work conducted largely in locations remote from the organisation and/or work in homes of clients
Balance the requirements of maintaining full time, part time and contract staff to undertake community sector work
Investigate the application of innovative approaches in human resource management with a potential to address organisation, sector and industry issues
Take action to provide ongoing support to address specific needs of staff in the community sector
Manage diversity of staff, client base and sector to effectively support community work
Ensure organisation processes, practices and protocols support and promote the acquisition and effective application of cultural competence
Establish and maintain relationships and collaborative partnerships with identified organisations, agencies, government and regulatory bodies to underpin, support and enhance the work of the organisation
Identify and implement strategic approaches to finding a balance between collaboration and competition in organisational relationships
Establish, support and maintain appropriate and productive inter-organisation connections
Take a balanced and tenacious approach to maintain connections with public and private sector agencies in line with organisation policies and requirements
Oversee the maintenance of organisation databases and information systems to support and enhance inter-agency relationships
Take a proactive approach to researching the sector and developing new inter-agency relationships in line with strategic directions and organisation objectives
Oversee the establishment and maintenance of information and reporting systems to ensure audit, accreditation and other compliance and regulatory reporting requirements are addressed
Take initiative in establishment, review and maintenance of systems and processes to support and enhance work processes and associated accountability as an ongoing management practice
Monitor changes that may impact work processes and practices and take a high level problem solving approach to ensure organisation systems are able to address increased and/or changing demands and compliance requirements
Conduct ongoing research investigation to identify evidence of improvements in available systems and processes and/or in their application that may be beneficial to the organisation
Regularly evaluate the effectiveness of organisation systems and processes to ensure compliance and provide an effective basis for decision-making
Undertake investigative research in relation to key areas of community work as a basis for contributing to policy determinations
Maintain a balanced approach to policy development and implementation to support organisation's strategic direction and objectives, minimise risk and uncertainty and contribute to community sector work
Maintain active involvement and influence in policy at a broader level, including contributing to policy initiatives at the community work sector, industry and government levels
Undertake high level negotiation and advocacy to influence policy development and implementation to support evidence-based research
Take a strategic problem solving approach to managing the organisation's finances within a challenging environment including issues such as lack of business certainty, expanding demands, changes in public focus and support for different approaches, inconsistent or unworkable guidelines and varying availability of funding
Identify and pursue funding opportunities through public and private sector sources and where possible, take an innovative approach to create or expand opportunities
Undertake ongoing investigative research at national and international levels to identify existing or emerging funding and financing models with potential application to the organisation
Review organisation's finance structures in the light of research evidence and identify potential options for changes to the structure and allocation of finances in the organisation
Seek external expert advice and support and undertake internal consultation as required in relation to decision-making and to implement change in the organisation
Establish and maintain contracting processes, practices and documentation which clearly define contract expectations and standards, risk management, accountability and financial frameworks
Oversee tendering and selection processes in line with identified protocols where required and quality assurance guidelines
Establish key stakeholders involved in project, communicate and clarify expectations associated with their roles and responsibilities and monitor during life of contract
Identify and manage risks associated with contract, including monitoring and enforcing risk allocation model
Manage implementation of contract to ensure ongoing work and delivery of outcomes are in line with contracted timelines, costs and quality standards
Review each contract and ensure issues are identified and addressed to improve future contract management
Identify governance issues related to a range of community sector organisations and their associated governance arrangements
Ensure governing body is provided with clear information to enable it to address governance requirements and responsibilities
Develop strategies to provide appropriate and ongoing guidance and support to the governing body in accordance with specific needs, such as a Board where membership is unchanged over some years and/or includes a high percentage of voluntary workers
Forms
Assessment Cover Sheet
CHCMGT801B - Manage a complex community sector organisation
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCMGT801B - Manage a complex community sector organisation
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent